Returns and Right of Withdrawal

Every piece you buy from Garnet Within is made by hand, one by one, with natural stones. If you are not happy with your piece, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may use your right of withdrawal without giving any reason within 14 days of receiving the product.

How Do I Return an Item?

Send your withdrawal request with your order number to garnetwithin@gmail.com.
We will send you the details of our contracted courier for the return. For returns made with the contracted courier, the shipping cost is covered by us.
Send the product unused, undamaged and with its original box, cards and packaging.

Refunds

Within 14 days at the latest after we receive your withdrawal notice, your refund is made to the payment method you used, without any deduction. The time it takes to appear on your card may vary depending on your bank.

Order Cancellation

If your order has not yet been shipped, you can cancel it free of charge by writing to garnetwithin@gmail.com; your payment will be refunded in full.
For orders that have already been shipped, your request is handled under the withdrawal and return process above.
For personalised designs, cancellation is only possible before production begins.

Items That Cannot Be Returned

Pieces designed especially for you at your request or made to your measurements (Distance Contracts Regulation, art. 15/1-ç).
Products that are used, damaged or returned with missing parts.

Damaged or Faulty Items

If your parcel arrives damaged, please have the courier record a damage report and write to us with photos within 48 hours. Faulty or damaged products are exchanged or refunded at no cost to you.

For any questions: garnetwithin@gmail.com · +90 530 697 91 38